Step 1: Visit the official website at vanillagift.com

Step 2: Click on "Check Gift Card Balance"

Step 3: Enter your 16-digit card number

Step 4: Enter the 3-digit security code (CVV) from the back

Step 5: Complete any security verification

Step 6: View your current balance and transaction history

Alternative Methods:

• Call the customer service number on the back of your card
• Use the Vanilla gift card mobile app
• Check your receipt after making a purchase

In-Store Purchases:

1. Present your Vanilla gift card to the cashier
2. Swipe or insert the card in the payment terminal
3. Select "Credit" when prompted for PIN or signature
4. Sign the receipt if required
5. Keep your receipt for balance tracking

Online Purchases:

1. Enter the 16-digit card number in the payment field
2. Enter the expiration date (MM/YY format)
3. Enter the 3-digit CVV code from the card back
4. Enter the billing address if required
5. Complete the transaction

Benefits of Registration: Enhanced security, balance protection, transaction history, and customer service access.

Registration Steps:

1. Visit vanillagift.com and click "Register Your Card"
2. Enter your card number and security code
3. Create a username and password
4. Provide your personal information (name, address, phone)
5. Verify your email address
6. Complete the registration process

Common Causes and Solutions:

• Insufficient Balance: Check your balance before making purchases
• Card Not Activated: Follow activation instructions or contact customer service
• Merchant Restrictions: Some merchants don't accept prepaid cards
• International Usage: Check if international transactions are allowed
• Online Registration Required: Register your card for online purchases
• Technical Issues: Try the transaction again or use a different payment method

If Your Card Won't Activate:

1. Verify you're using the correct card number and CVV
2. Check if the card was already activated at purchase
3. Ensure you're following the correct activation process
4. Try activating through different methods (online vs phone)
5. Contact customer service at 1-855-686-9513
6. Return to the retailer if the card is defective

If Your Balance Seems Wrong:

1. Review your transaction history online or via customer service
2. Check for any fees that may have been applied
3. Verify all transactions are legitimate
4. Look for pending authorizations that may be holding funds
5. Contact customer service for detailed transaction information
6. Report any unauthorized transactions immediately